FAQ

1

WHAT MAKES SMTTR DIFFERENT?

We come from a 6MW data center — not theory, not fluff.

We work only with authorized suppliers and OEM channels.

Every custom-configured system is bench-tested to spec before shipping.

If it wouldn’t meet our own performance standards, it doesn’t leave.

2

DO YOU SHIP WORLDWIDE?

We ship across the U.S. and to select international destinations.

Need a specific location? Contact us.

3

WHERE DO YOUR PRODUCTS SHIP FROM?

Most hardware ships from official U.S. distribution centers.

Custom-configured systems are built and tested at our partner facility before they go out.

Every unit is tracked — no mystery inventory.

4

DO YOU OFFER VOLUME OR BUSINESS PRICING?

Yes. Labs, studios, and enterprise teams ordering 3+ units can request a tailored quote.

We also build complete GPU workstations and AI server nodes.

5

CAN YOU HELP ME CHOOSE THE RIGHT GPU?

Yes. Tell us what you’re building — AI training rig, editing suite, simulation cluster — and we’ll recommend what fits.

No fluff. No upselling. Just fit-for-purpose advice.

6

WHAT’S YOUR RETURN POLICY?

Unopened hardware can be returned within 14 days.

If there’s a fault, we cover the full return.

Custom builds follow a tested replacement and support policy — we’ve built our systems to be serviceable.

7

DO I NEED TO BE AN EXPERT TO ORDER?

No. Whether you’re a researcher or just getting started, we’ll help you make the right call.

Need a build guide or consultation? Just ask.

8

IS SMTTR SHOP SECURE?

Yes. We run on secure systems, verified payment processors, and supply chain relationships with real manufacturers.

We don’t play games with fake listings or risky stock.