Question 1

WHERE DO YOUR PRODUCTS SHIP FROM?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Most hardware ships from official U.S. distribution centers."}]},{"type":"paragraph","children":[{"type":"text","value":"Custom-configured systems are built and tested at our partner facility before they go out."}]},{"type":"paragraph","children":[{"type":"text","value":"Every unit is tracked — no mystery inventory."}]}]}

Question 2

CAN I BUY THE EXACT SAME PRODUCTS FROM YOU AS I WOULD BUYING DIRECTLY FROM THE VENDOR?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes — same products, same licenses, same warranties. In many cases our pricing is equal to or better than direct, thanks to our partner-tier deal registration discounts."}]}]}

Question 3

WHAT WARRANTY COVERAGE DO YOU PROVIDE ON PRODUCTS?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"All products are covered under a 3-YEAR EXTENDED WARRANTY from the manufacturer & SMTTR."}]}]}

Question 4

WILL YOUR PRICES BE HIGHER THAN BUYING DIRECTLY FROM THE MANUFACTURER?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Not necessarily — and often the opposite. As an authorized partner, we have access to deal registration pricing and volume tiers that aren't available to individual buyers. On top of that, you get technical consultation, license management, and post-purchase support at no extra cost."}]}]}

Question 5

YOUR PRICE LOOKS SUSPICIOUSLY LOW — IS IT LEGITIMATE?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Our prices reflect genuine partner-tier agreements — competitive, but never suspiciously cheap. We don't sell unauthorized software. If a price raises a question, ask us directly — we'll explain exactly where it comes from.

"}]}]}

Question 6

DO YOU OFFER VOLUME OR BUSINESS PRICING?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes. Labs, studios, and enterprise teams ordering 3+ units can request a tailored quote."}]},{"type":"paragraph","children":[{"type":"text","value":"We also build complete GPU workstations and AI server nodes."}]}]}

Question 7

DO YOU OFFER FREE SHIPPING?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes, we provide free delivery on all orders over $3,000. This applies to the total order value before taxes and is available to customers in the continental United States. Orders under $3,000 are subject to standard shipping rates based on weight and destination."}]}]}

Question 8

WHAT’S YOUR RETURN POLICY?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Unopened hardware can be returned within 30 days. Exceptions apply — see our full "},{"type":"link","url":"https://smttr.com/policies/refund-policy","title":null,"target":null,"children":[{"type":"text","value":"return policy"}]},{"type":"text","value":"."}]},{"type":"paragraph","children":[{"type":"text","value":"If there’s a fault, we’ll cover the full return. "}]},{"type":"paragraph","children":[{"type":"text","value":"Custom-built systems follow our tested replacement and support policy — all systems are designed to be serviceable."}]}]}

Question 9

CAN YOU HELP ME CHOOSE THE RIGHT GPU?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes. Tell us what you’re building — AI training rig, editing suite, simulation cluster — and we’ll recommend what fits."}]},{"type":"paragraph","children":[{"type":"text","value":"No fluff. No upselling. Just fit-for-purpose advice."}]}]}

Question 10

DOES THE MANUFACTURER'S OFFICIAL WARRANTY APPLY TO PURCHASES MADE THROUGH SMTTR.COM?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes, fully. As an authorized partner, every purchase through smttr.com carries the complete manufacturer warranty. You'll receive a proper invoice with product details — which is all you need for any warranty claim."}]}]}

Question 11

IF I HAVE A TECHNICAL ISSUE AFTER PURCHASE, WILL YOU JUST SEND ME BACK TO THE MANUFACTURER?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"No. We take ownership of every issue first. Our team works to resolve it directly, and when vendor escalation is needed, we handle it on your behalf using our partner relationship to get priority attention. You deal with us — not a vendor call center."}]}]}

Question 12

WHAT IF I NEED HELP ACROSS MULTIPLE PRODUCTS FROM DIFFERENT VENDORS?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"That's exactly what we're built for. smttr.com works across multiple vendors and can cover most of your needs through a single point of contact — one account manager, one invoice, one support line."}]}]}

Question 13

WHAT PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We accept credit cards (Visa, MasterCard, Amex), PayPal, Amazon, Apple Pay, Google Pay, Discover, Diners Club, Shop Pay, and bank transfer. All payments are secured with SSL encryption and processed through verified payment providers."}]}]}

Question 14

IS SMTTR SHOP SECURE?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes. We run on secure systems, verified payment processors, and supply chain relationships with real manufacturers."}]},{"type":"paragraph","children":[{"type":"text","value":"We don’t play games with fake listings or risky stock."}]}]}

FAQ