FAQ

1

WHERE DO YOUR PRODUCTS SHIP FROM?

Most hardware ships from official U.S. distribution centers.

Custom-configured systems are built and tested at our partner facility before they go out.

Every unit is tracked — no mystery inventory.

2

DO YOU OFFER VOLUME OR BUSINESS PRICING?

Yes. Labs, studios, and enterprise teams ordering 3+ units can request a tailored quote.

We also build complete GPU workstations and AI server nodes.

3

CAN YOU HELP ME CHOOSE THE RIGHT GPU?

Yes. Tell us what you’re building — AI training rig, editing suite, simulation cluster — and we’ll recommend what fits.

No fluff. No upselling. Just fit-for-purpose advice.

4

IS SMTTR SHOP SECURE?

Yes. We run on secure systems, verified payment processors, and supply chain relationships with real manufacturers.

We don’t play games with fake listings or risky stock.

5

WHAT’S YOUR RETURN POLICY?

Unopened hardware can be returned within 14 days. Exceptions apply — see our full return policy.

If there’s a fault, we’ll cover the full return.

Custom-built systems follow our tested replacement and support policy — all systems are designed to be serviceable.